1. Do I need an International Driving License ?

Accepted driving licenses (which must be in the customer's possession for at least 1.5 years) as per the current law in Greece:

• European (from E.U. Countries),USA,Australia and Canada
• Issued from any participant country in Vienna's Convention on Road Traffic.

In case the drivers' national driving licenses (which must be in his/her possession for at least 1.5 years) do not match any of the above requirements, valid International Driving Licenses are required which can even be just one day old.

2. What is included in your offer?

• Our rates include "Civil liability and third party liability insurance"
• C.D.W. Insurance (800.00 to 2000.00 Euros deductible)
• Theft and fire insurance
• Ferry insurance (The vehicle will be insured even while boarded on a ferry)
• Unlimited mileage for rentals exceeding 3 days 
• Additional driver
• 24Hrs road assistance
• Delivery & collection from Athens International Airport and 24% VAT

3. What is C.D.W. Insurance and how does it work?

C.D.W. (Collision Damage Waiver) is full insurance that covers the rented car on all kinds of accidents committed by the renter and with a maximum deductible per incident as agreed. (The deductible is usually 800.00 Euros per accident for small and mid-sized cars and can reach 2000.00 Euros for luxury cars, minivans and SUVs). This means that if the customer is part of an accident which he/she is liable for, the maximum amount he/she will have to pay for that specific accident is the deductible amount.

Examples for a car with 800.00 Euros deductible:

- An accident with damage for which the repair cost amounts to 100.00 Euros, the customer will be debited the amount of 100.00 Euros.
- An accident with damage for which the repair cost amounts to 2000.00 Euros, the customer will be debited the amount of 800.00 Euros.

Exceptions in CDW & FDW:

Charges for any of the damages written below will be charged directly to the client, the most important are the following: Antenna, trays, damage to car lock, loss or damage to the keys, windshield wipers, interior of the car, spare key and car jack, hubcap, lights, gas cap, damage to upholstery of a car, damages to the roof, damages caused by a roof rack and any luggage on it, extremely messy and/or filthy car, personal belongings in a rented car, damage due to negligence, fuel errors, damage to child seats and baby seats, lack of battery power because of forgotten turned on electrical devices, loss of car documents, loss of registration plate.

ACR is not, in any case, obligated to replace a flat tire or damages in media devices (radio, CD/MP3 player, etc.).
Towing costs are not covered by any insurance.
Athens Car Rental will not refund any telephone, taxi or hotel costs.
Athens Car Rental or the insurance company will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off-road driving, driving without care and attention or damages caused by negligence and traffic violations. Compensating due to loss of the vehicle. The client will accept direct responsibility in respect of such claims.
Any unnoticed accident or damage to the vehicle may be interpreted as negligence (for example, refueling with the wrong type of fuel). This may result in additional charges to the client.

4. Is there an option to reduce or eliminate the C.D.W. to zero? (Full Damage Waiver, No excess)

For rentals less than 03 days long, we are not able to provide F.D.W. (0.00 Euros deductible). For rentals exceeding 03 days, F.D.W. can be provided for an additional fee (depending on the category and the days of the rental). Even with this option, tires & the underneath parts of the vehicle are not covered!

5. What is Theft & Fire insurance?

Theft & fire insurance reduces the liability of the driver in case of total theft of the vehicle or fire (800.00 to 2,000.00 Euros depending on the vehicle category). In the case of total theft or fire, you need to contact our office and  the police to report the incident immediately, submit a copy of the police report, the rental agreement and the vehicle’s key at our Office. Theft protection does not apply beyond the agreed rental date.

6. What is ACR's fuel policy?

Our fuel policy is to return the vehicle with the exact fuel level as delivered (Part to Part policy). Upon the delivery of the vehicle you can check along with our representative the fuel indicator which will be marked on the rental agreement contract. Upon the return of the vehicle, in case it is returned with less fuel, the fuel cost will be requested. With the current average price per liter reaching an all-time high in Greece the minimum cost for refueling sets at 20.00Euros. No refund is applicable for any additional unused fuel.

7. Am I able to take the car on an island during my rental without paying any additional fees?

Our offer includes free and pre-authorized permission to ferry the car to all Greek islands. No additional documentation needed. Ferry insurance is also included on our quotes.

8. Can drive through the Greek borders?

Unfortunately, crossing the Greek borders is not allowed while driving an ACR vehicle.

9. Do I have to pay a fee for any additional drivers?

No! Our offer includes additional drivers as long as they have all the required documentation and are at least 23 years of age.

10. Do you provide any extra options such as GPS systems or child seats?

GPS system, baby seats and booster seats can be provided for an additional fee of 20.00 to 30.00 Euros each depending on the duration of the car rental.

(For the child seats, you will be required to advise the child's / children's age and weight) 

11. Are you able to deliver or collect the car at/from another location, far from the Airport?

Yes, we are able to deliver or collect the car at/from another location in Athens for an additional fee (depending on the location this fee will start at 30.00 Euros and may vary upwards).

*For rentals less than 7 days we are not able to deliver or collect any cars outside the Airport area. In this case delivery & collection can be arranged free of charge at the Airport or the Koropi Metro Station.

12. How early or late can we schedule the pick up / return of the car at the airport?

Delivery or collection at the airport can be arranged 24/7 upon scheduled appointments. Between 23:00 and 07:00 a small after hours fee will apply. For locations outside Athens Airport delivery/collection can be arranged between 07:00 and 21:00.

13. I will pick up early in the morning and return the car in the evening. Will I be charged an extra day?

In spite of many agencies being very strict concerning the extra day policy, you will not  be charged an extra day if the time difference between delivery & collection of the vehicle is 3 hours or less. In case that difference is more than 3 hours, it will be considered as an extra day of rental.

14. Is ACR able to guarantee that I will get the exact car I requested?

We are able to secure a car for the requested period from the selected category (same size, same transmission type), but we are not able to guarantee an exact model from the categories where more than one model is listed. In any case your preference will be noted and will be set as a priority.

15. What is the approximate age of the vehicles you provide?

ACR is not following the new directive of the Greek Tourism Organization (G.T.O.) that decided to increase the maximum allowed age of rental cars to 14 years and regardless of the economical difficulties in Greece, our agency will always strive for a renewed fleet of cars that are on average 18 months old, with a maximum age of 5 years and without any compromises to the quality of our services.

16. Is there a deposit that ACR requires for booking a vehicle?

A small down payment is required in order to finalize the reservation (starting from 50.00 Euros and usualy 10-15% of the total agreed rental amount. Exact amount will be advised on our quote). The deposit can be submitted through our secure online payment system here: www.athenscarrental.com/pay (please make sure that you proceed with the deposit through internet browsers such as Google Chrome or Mozilla Firefox and cookies are turned on). 

17. My trip is cancelled. Do I have to pay any cancellation penalty fees?

On the unfortunate event that your trip has to be cancelled, you will not be submitted to any additional penalty fees. The deposit amount will be refunded in full, in case we are informed 07 days for small and medium cars to 15 days for SUV's and Mini Van ahead of your scheduled arrival . The deposit is also not refundable, in case that upon the delivery of the car, renters are missing the mandatory documentation or don’t fulfill the requirements as per the rental conditions & FAQ.Please note that availability is guaranteed for the confirmed dates and timings.In case of last minute schedule alterations (flight or ferry cancellation, different arrival date etc.) your reservation’s amendment/extension further the confirmed drop off date is not guaranteed and rental charges are calculated from the confirmed as “Delivery date”.

18. What if I decide to extend/reduce my reservation duration while I have the car or a few days before the delivery?

You can reduce or extend the length of your car rental, but please keep[ under consideration that the daily rate varies depending on the total rental days. We would appreciate informing us ahead of your arrival about any changes. Please note that during the high season of the summer we are not able to guarantee your request to be fulfilled.

19. Can I pay with my credit / debit card for the car rental?

Payment with credit or debit cards can be arranged without any additional fees.

20. Is there any amount that will be blocked / frozen on my credit card?

Upon your arrival we will proceed with a pre-authorization on your credit card.
The pre-authorized amount corresponds to the agreed deductible amount.
Please note that a reversal request will be forwarded to the bank the following day of the vehicle collection. If no damages to the vehicle occured during your rental, the amount will be unblocked in full.

As advised by the bank, please note the below procedures:
•Credit Card (Visa, MasterCard, American Express, Dinners): The amount will be released within 15 to 25 working days from the day the vehicle is dropped off.
•Debit Card (Visa, MasterCard, Maestro): The amount will be released within 60 to 90 working days from the day the vehicle is dropped off.

Please note that our agency is not able to affect this procedure in any way. The processing time depends on the bank issuing the credit / debit card.
Even for a rental where the F.D.W. insurance is purchased, this procedure remains the same for security reasons.

Please take also under consideration that during the preauthorization process no money will be taken/charged from/on your account.

During the above procedure, the debited deductible amount will be temporary freezed from your credit or account.

So in most of the cases, no transaction will be recorded on your statement.
 

21. Once I arrive at the Athens International Airport, how do l pick the vehicle up?

Your flight will be tracked only with the provided flight number and a member of our crew will be awaiting you at the arrivals hall holding a sign with your name on it.

After collecting your luggage and reaching the Immigrations for passport control (Immigrations is not required for Intra-Schengen Countries) you will be coming through from one of the two terminals - Terminal A (Extra-Schengen) or Terminal B (Intra-Schengen) into the Arrivals Hall where you will be meeting our representative.

The car will be parked just outside and the process of filling in your details to complete the required documentation will not take us more than 5 minutes (it would be advised to have the driving license and passport / IDs of the drivers at hand). After the aforementioned procedure's completion you will be set to commence with your journey in Greece!

22. What is the policy on off-road driving?

ACR vehicles are strictly forbidden from being driven off-road.

23. What do I have to do in case of an accident or mechanical failure of the vehicle?

In case of an accident or mechanical failure of the vehicle, you should immediately contact us. In the glove box compartment of the vehicle you will find a plastic envelope containing our emergency contacts and documentation concerning the vehicle. Once you contact us, we will provide you with instructions on how to proceed. 
In case the car cannot be repaired on site or anywhere in the nearby area, we will arrange for a replacement car within the next 24 hours. Please note that in areas that are not on the mainland, such as islands, the time for the replacement car may differ and is based on the schedule of public transportation.
Please note that in case of accident exposure, the event log and report from the police as well as photos, will required for any insurance claims.

24. What is the process I have to follow at the end of my car rental regarding the return of the vehicle?

A member of our crew will be waiting for you at the departures level of the airport. The exact details (exact date and time, Departure Door, etc.) will be discussed upon the delivery of the vehicle with our representative. In case of an earlier than scheduled return or unexpected delay, you are kindly requested to advise us beforehand.

25. Must I bring the car back washed?

No! You are not obligated to wash the car. The fee for washing the car is already included in our rates. Only in extreme cases where the interior of car is not treated correctly (eg. coffee, mud, sand, etc.) will you have to wash the car, to avoid any occuring fees from a possibly necessary biological cleaning.

26. What happens in case the license plates of my rented vehicle are taken off by the police for illegal parking, etc.?

In case of illegal parking or performing any illegal action which might result in the license plates taken off of the ACR vehicle by the police, the renter is obligated to pay the additional days that the plates remain in the police's custody, as that renders the vehicle useless for that specific period, which consequently means loss of working days for ACR. The renter will also be obligated to pay any fines occuring from the aforementioned actions in full.